Shipping policy

 

SHIPPING POLICY

Last updated: July 5, 2026

This Shipping Policy applies to all orders placed with Ayo Adornments (“we,” “us,” or “our”) through shop.ayoadornments.com.

By placing an order, you agree to the terms outlined below.

1. PROCESSING TIME

All orders are processed in the order they are received.

  • Processing time is typically 2–5 business days

  • Processing includes order verification, packaging, and fulfillment preparation

  • Orders are not processed on weekends or holidays

Processing time is separate from shipping time.

2. SHIPPING TIME

Once shipped, estimated delivery times are:

  • Standard U.S. Shipping: 3–7 business days

  • Expedited Shipping (if available): 2–3 business days

  • International Shipping: 7–21 business days (varies by destination and customs processing)

Delivery times are estimates and not guaranteed.

3. SPLIT SHIPMENTS (IMPORTANT)

Some orders may ship in multiple packages.

This can happen when:

  • Items are fulfilled from different locations or suppliers

  • Products require different production or handling times

  • Inventory is stored separately for efficiency

If your order ships separately:

  • You will receive multiple tracking numbers

  • Items may arrive on different days

  • This does not affect your total order fulfillment

4. NO LOCAL PICKUP OR MEET-UPS

We do not offer:

  • Local pickup

  • In-person order collection

  • Meet-ups or hand deliveries

All orders are shipped directly through our delivery carriers.

5. SHIPPING CARRIERS

We use trusted third-party carriers, which may include:

  • USPS

  • UPS

  • FedEx

  • Other regional carriers depending on fulfillment location

Carrier selection is determined at our discretion.

6. TRACKING INFORMATION

Once your order ships, you will receive:

  • A shipping confirmation email

  • Tracking information when available

Tracking updates are controlled by the carrier and may take 24–48 hours to update.

7. ADDRESS RESPONSIBILITY

Customers are responsible for entering correct shipping information at checkout.

We are not responsible for:

  • Incorrect or incomplete addresses

  • Delays caused by address correction requests

  • Packages delivered to the address provided at checkout

If a package is returned due to an incorrect address, additional shipping fees may apply for reshipment.

8. LOST, DELAYED, OR STOLEN PACKAGES

Once a package is handed to the carrier, we are not responsible for:

  • Shipping delays

  • Lost packages in transit

  • Packages marked as delivered but not received

If this occurs, please:

  1. Check with neighbors or household members

  2. Contact the shipping carrier

  3. File a claim with the carrier if needed

We will assist where possible but cannot guarantee resolution outcomes.

9. CUSTOMS, DUTIES & INTERNATIONAL FEES

International orders may be subject to:

  • Customs fees

  • Import duties

  • Taxes or additional charges

These are determined by your country and are the responsibility of the customer.

We are not responsible for delays caused by customs processing.

10. SHIPPING RESTRICTIONS

We reserve the right to:

  • Refuse or cancel orders in certain cases

  • Modify shipping methods depending on carrier availability

  • Cancel high-risk or flagged transactions

If an order is canceled by us, a refund may be issued at our discretion.

11. DAMAGED OR INCORRECT ITEMS

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with:

  • Order number

  • Photos of the issue

  • Description of the problem

Please refer to our Return & Refund Policy for resolution options.

12. CONTACT

For shipping-related questions:

support@ayoadornments.com